Help Your Business Thrive With Exceptional Customer Service | Executive Care
No matter how you spin it, customer service can make or break a business venture.
Your success in your business opportunity, including franchise opportunities, is directly impacted by the level of customer service being provided day in and day out.
Interested in learning a few extra customer service tips that can help improve customer satisfaction and the reputation of your business? We have compiled a list of customer service tips that can help set you up for success.
Customer Service Tips for Success
One of the first things you need to remember is this: customer service is made up of a set of policies that govern the way you and your employees interact with the customers/clients. When these policies are effective, it will reflect in the reviews and word of mouth reputation your business has in the area.
These five tips will help you ace the customer service game:
1. Be present. It doesn’t matter what type of business you are in or the role, it is imperative that you take the time to acknowledge and respond to the customers. Those that feel neglected are quick to discontinue their services with you and are not likely to leave a glowing review.
2. Build a rapport with the customers. Your goal should always be to make the customer feel as if they are a part of the family, because ultimately, they are! As a small business owner, you have the chance to really get to know your customers and personalize their experience, especially in the senior care and in-home care field. Remember their names, faces and past interactions, as this can help make the experience more memorable and individualized.
3. Monitor customer feedback. Customer feedback can be found online, with social media being a huge aspect of it. Watch for problematic experiences and take action to remedy issues quickly. Monitoring feedback can also help inform you of both good and bad things going on within the business.
4. Don’t make false promises or guarantees. Do you enjoy being told one thing and having something totally different happen? No, you likely do not—and the same goes for your customers. Make sure you are not overpromising on services and are being realistic, yet positive. It’s important they know exactly what they are getting and that those promises are kept.
5. Treat your employees the way you want them to treat your customers. It doesn’t matter if you have one employee or 100, it’s always best to treat them with the same respect as you treat the customer. Happier employees can be more dedicated to helping your business succeed, and their happiness translates through their dealings with the customers.
Operating a franchise business can take quite a bit of customer service skill—without it, you could be left in the dark by clients and customers. At Executive Care, we pride ourselves on having the experience to help guide franchisees through proper customer service routines.