The Science of Staffing: Research Supports Top Senior Care Franchise Systems
Today’s post is all about the “science of staffing” top senior care franchises: what good staffing means, why it’s important for clients and franchisees alike, and which companies do it best.
Today, healthcare staff are needed more than ever. Longer lifespans mean an increase in chronic conditions, many of which require live-in care to manage. Research by Moyle et al. (2010) noted a serious lack of mental health carers, a problem which is only worsened by the unprecedented growth of the over-65 demographic most vulnerable to mental health problems. In the course of their research, they found that general caregivers, registered nurses, “specialized old age psychiatry training” and “formal geriatrics” workers were needed in greater number to support the rapid growth of the Baby Boomer population (p. 1098).
Of course, staffing in healthcare is easier said than done; it requires people who possess a unique blend of high-value skills, personality traits, and toughness. To this end, Moyle et al. (2010) drew some important conclusions about senior care staffing, all of which align with the staffing practices developed at Executive Care.
Executive Care’s Staffing Practices: What Makes a Top Senior Care Franchise?
According to Moyle et al. (2010), staffing senior care services is all about managing the balance between quality control and speed of delivery. Top senior care franchises must be able to deploy care services the moment they’re required, but cannot cut corners to do so.
To that end, Executive Care’s caregivers are not subcontractors, but rather are full employees who are bonded, insured, and trained according to national care standards. Furthermore, all Executive Care offices have a registered nurse on staff to assist with training, supervision, and the delivery of any services requiring Skilled Nursing Care.
Though it requires more work on our end, this approach to staffing gives Executive Care distinct advantages over other top senior care franchise system in terms of quality control and speed of delivery. By vetting all prospective caregivers with thorough reference and criminal background checks, we ensure only the most compassionate and competent caregivers join our team. This means better care outcomes for clients, and a nationally trusted name brand for franchisees. Retaining a roster of full employees also means we can deploy our care services much faster than the competition, so your franchise gets the business of those people looking for support at their convenience.
Moyle et al. (2010) also highlighted the importance of caregiver compatibility, respect, and cultural sensitivity for positive patient outcomes. To that end, Executive Care operates with the understanding that one of the most important parts of our service is finding the right caregiver. We take note of the client’s specific care needs and requests during our initial assessment, then search our employee roster to find someone whose skills, background, and personality type fits. We also conduct periodic follow-ups to ensure that the customer is satisfied with our staffing decision. If this is not the case, we will happily replace the caregiver, and continue to do so at no charge until the client is satisfied.
Once we’ve assigned the client the right caregiver, we redirect our focus towards developing a custom care plan. Part of the Executive Care Advantage means developing a custom Plan of Care in cooperation and agreement with the client and family’s representative. This plan will be used to guide and coordinate the delivery of your in-home or remote care services. This plan is reviewed with the client and family periodically to ensure that adequate levels of care and customer satisfaction are being met.
Having established the ways our staffing practices meet empirical research recommendations, it is no wonder that they’re used as the gold standard for top senior care franchises across the country. If you want to join our team and take advantage of our top-tier staffing practices, visit http://www.executivehomecarefranchise.com to learn what it takes!
Moyle, W., Hsu, M. C., Lieff, S., & Vernooij-Dassen, M. (2010). Recommendations for staff education and training for older people with mental illness in long-term aged care. International Psychogeriatrics, 22(07), 1097-1106